Shipping Policy
Free EXPEDITED Shipping, No Order MinimumLast updated September 28, 2023.
1. Shipping Status
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via support@thermomaven.com.
2. What countries do you ship to?
US only. And we can not deliver to the following areas:
Alaska
American Samoa
Guam
Hawaii
Marshall Islands
Northern Mariana Islands
Palau
Puerto Rico
Rhode Island
U.S. Virgin Islands
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
Thank you for your understanding.
3. How long does delivery take?
Products are shipped via Expedited service and will be normally delivered within 3-7 business days after receiving the order.
4. How will my delivery be shipped?
Most orders will be processed by Amazon, and USPS/UPS/FedEx will also function as our logistics partners to ship out ThermoMaven products. We will choose the carrier that we think works best for our customers.
When you place an order on the ThermoMaven website, you will receive a shipping info email from Amazon and/or one from the website. Please check your registered email inbox for your order status.
5. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time.
6. Can I change the delivery address of my package after it has been shipped out?
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.
If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to ThermoMaven as undeliverable. When the carrier returns an undeliverable package to ThermoMaven , please contact ThermoMaven to make arrangements for reshipment.
7. What do I need to do when I receive a different product than what I ordered?
Please contact Customer Service at support@thermomaven.com